Privacy Policy

Last Updated: February 10, 2026

CRM360
12448 Flatlands Ave #1027
Brooklyn, NY 11239
United States

Email: hello@crm360services.com
Website: crm360services.com

1. Introduction

This Privacy Policy describes how CRM360 (“we,” “us,” or “our”), located at 12448 Flatlands Ave #1027, Brooklyn, NY 11239, United States of America, collects, uses, discloses, and protects your personal information when you access or use our website at https://crm360services.com and any related services, tools, or platforms we provide (collectively, the “Service”).

CRM360 is a dedicated CRM agency with a team of 30 specialists offering strategy, implementation, integration, development, optimization, automation, and managed services across leading CRM platforms including Salesforce, HubSpot, ServiceNow, and Microsoft Dynamics 365. We have successfully delivered over 200 projects across more than 12 industries. This Privacy Policy applies to all individuals who interact with our Service, including prospective clients, existing clients, website visitors, and any other users.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not access or use the Service. We encourage you to review this page periodically, as we may update this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or industry standards.

2. Information We Collect

We collect personal information that you voluntarily provide to us as well as certain information that is collected automatically when you interact with our Service. The categories of information we collect are described below.

2.1 Information You Provide Directly

When you fill out contact forms, request a consultation, subscribe to our communications, submit a support request, or otherwise interact with us, we may collect the following personal information:

Full name
Email address
Mobile or telephone number
Residential or mailing address
Work or business address
Company name and job title
Project details and business requirements shared in inquiries
Any additional information you choose to provide in messages, inquiries, or support requests

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information through cookies and similar tracking technologies. This information may include:

IP address and approximate geographic location
Browser type, version, and language preferences
Operating system and device information
Pages visited, time spent on each page, and navigation patterns
Referring website, search engine, or source that directed you to our Service
Date, time, and duration of your visit
Click-through data and interaction with site elements

3. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes related to operating, improving, and delivering our Service. These purposes include:

Providing, maintaining, and improving our CRM consulting, implementation, and managed services
Responding to your inquiries, consultation requests, and support tickets in a timely manner
Communicating with you regarding project updates, service changes, scheduled maintenance, and other relevant operational information
Displaying client testimonials and success stories on our website and marketing materials, only with your prior written consent
Analyzing website traffic, usage patterns, and performance metrics to enhance user experience and optimize our Service
Ensuring the security, integrity, and proper functioning of our Service and infrastructure
Complying with applicable laws, regulations, and legal obligations
Detecting, preventing, and addressing fraud, security breaches, or other potentially prohibited or illegal activities
Sending periodic communications about our services, industry insights, CRM best practices, or updates, where you have opted in to receive such communications

If we wish to use your personal information for any purpose not described in this Privacy Policy, we will seek your explicit consent prior to doing so and will only use your information for the purpose(s) for which you grant consent, unless otherwise required by law.

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We will not transfer your personal information to any third party without seeking your consent, except in the limited circumstances described below.

4.1 Service Providers and Partners

We may share your information with trusted third-party service providers who assist us in operating our business and delivering our Service. These third parties may include:

Analytics providers who help us understand website usage patterns and improve our Service
Payment processing and recovery service providers who facilitate financial transactions
Data processing partners who assist with data management, storage, and operational efficiency
Cloud hosting and infrastructure providers who support the technical operation of our website and services
Communication platforms used for email delivery, client notifications, and support

We require all third-party service providers to use the personal information we share with them solely for the specific purpose for which it was transferred, to implement and maintain appropriate security measures, and not to retain data for longer than is necessary to fulfill the stated purpose.

4.2 Legal and Compliance Disclosures

We may disclose your personal information when we believe, in good faith, that disclosure is necessary to:

Comply with applicable laws, regulations, court orders, subpoenas, or other legal processes
Enforce our agreements with you, including this Privacy Policy and our Terms of Service
Respond to claims that your use of the Service violates the rights of any third party
Protect the rights, property, safety, or security of CRM360, our clients, employees, or the public

4.3 Business Transfers

In the event that CRM360 is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. In such circumstances, we will notify you of any change in ownership or control of your personal information and will ensure that the receiving entity is bound by the terms of this Privacy Policy or a policy that provides at least equivalent protection of your data.

5. Data Retention

We retain your personal information for as long as it is reasonably necessary to fulfill the purposes outlined in this Privacy Policy. As a general practice, we retain your personal data for a minimum of 90 days and up to 2 years after you terminate your account or your last interaction with our Service, unless a longer retention period is required or permitted by law.

We may retain certain information for longer periods where there is a legitimate need to do so, including for record-keeping and reporting obligations under applicable law, enforcement of legal rights, resolution of disputes, fraud prevention, and compliance with contractual obligations. Residual anonymous information and aggregate information that does not identify you, either directly or indirectly, may be stored indefinitely for analytical, statistical, and research purposes.

6. Your Rights and Choices

Depending on the laws applicable to your jurisdiction, you may have a number of rights regarding the collection and processing of your personal information. These rights may include, but are not limited to:

The right to access your personal data and obtain a copy of the information we hold about you
The right to rectify or correct inaccurate or incomplete personal data
The right to erasure (the “right to be forgotten”), requesting deletion of your personal data under certain circumstances
The right to restrict or object to the active processing of your personal data
The right to data portability, requesting that we transfer your personal information to another entity in a structured, commonly used, and machine-readable format
The right to withdraw any consent you have previously provided for data processing, at any time and without affecting the lawfulness of processing carried out prior to such withdrawal
The right to lodge a complaint with a supervisory or data protection authority in your jurisdiction
Such other rights as may be relevant and available under applicable laws

To exercise any of these rights, you may contact us at hello@crm360services.com. We will respond to your request in accordance with applicable law and within the timeframes required by such law. Please note that withdrawing your consent or restricting the processing of your personal information may affect your ability to access or use certain features or aspects of the Service.

7. Security of Your Information

The security of your personal information is of paramount importance to CRM360. We implement reasonable and appropriate technical, administrative, and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption of data in transit and at rest, secure server infrastructure, role-based access controls, regular security assessments, and employee training on data protection practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you transmit information to us at your own risk, and we encourage you to take proactive steps to protect your personal data, such as using strong and unique passwords, keeping your login credentials confidential, and notifying us promptly of any suspected unauthorized access.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze and improve the performance of our Service, understand how users interact with our website, and enhance your overall browsing experience. Cookies are small text files placed on your device by our web server that allow us to recognize your browser and remember certain information about your preferences and activity.

8.1 Types of Cookies We Use

We may use the following categories of cookies on our Service:

Essential Cookies: These cookies are strictly necessary for the basic functionality, security, and operation of our website. They enable core features such as page navigation, secure access, and form submissions, and cannot be disabled without affecting the usability of the Service.
Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website by collecting anonymized information about pages visited, time spent on the site, error messages encountered, and general usage trends. This data allows us to identify areas for improvement and optimize our Service.
Preference Cookies: These cookies allow our website to remember choices you have made, such as language preferences, display settings, or region, in order to provide a more personalized and convenient browsing experience.

8.2 Managing Your Cookie Preferences

You have the ability to control and manage cookies through your browser settings at any time. Most modern web browsers allow you to refuse new cookies, delete existing cookies, or configure preferences for specific websites. Please be aware that disabling or deleting certain cookies may affect the functionality of parts of our Service and may limit your ability to use some features. Where required by applicable law, we will obtain your explicit consent before placing non-essential cookies on your device.

9. Third-Party Links and Services

Our Service may contain links to websites, platforms, tools, or services operated by third parties that are not controlled, maintained, or affiliated with CRM360. This Privacy Policy applies solely to information collected by CRM360 through our Service and does not extend to any third-party websites or services.

We are not responsible for the privacy practices, content, security measures, or data handling procedures of any third-party sites or services. We strongly encourage you to review the privacy policy and terms of use of every external website you visit before providing any personal information. CRM360 assumes no liability or responsibility for any third-party content, privacy policies, practices, or any loss or damage arising from your use of third-party websites or services.

10. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data only when we have a valid legal basis to do so under the General Data Protection Regulation (GDPR) or equivalent applicable legislation. Depending on the circumstances, the legal basis for our processing activities may include one or more of the following:

Consent: Where you have provided your freely given, specific, informed, and unambiguous consent for one or more specific processing purposes.
Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract with us.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which CRM360 is subject under applicable EU, UK, or member state law.
Legitimate Interests: Where processing is necessary for the purposes of our legitimate business interests, provided that such interests are not overridden by your fundamental rights, freedoms, and interests.

Where processing is based on your consent, you have the right to withdraw that consent at any time by contacting us at hello@crm360services.com. Please note that the withdrawal of consent does not affect the lawfulness of any processing carried out on the basis of consent prior to its withdrawal.

11. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than the country in which you reside, including the United States and other jurisdictions where CRM360 or our service providers operate. These countries may have data protection laws that differ from the laws of your home jurisdiction.

When we transfer personal data internationally, we implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and all applicable data protection laws. These safeguards may include the use of Standard Contractual Clauses (SCCs) approved by the European Commission, reliance on adequacy decisions issued by relevant authorities, binding corporate rules, or other lawful transfer mechanisms as recognized under applicable regulations. By using our Service, you acknowledge and consent to the transfer of your information as described in this section.

12. Children’s Privacy

Our Service is not directed to, nor intended for use by, individuals under the age of 13, or under the age of 16 where required by applicable local law. We do not knowingly collect, solicit, or maintain personal information from children. If we become aware that we have inadvertently collected personal data from a child without verified parental or guardian consent, we will take prompt and reasonable steps to delete such information from our records and systems.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at hello@crm360services.com so that we can take appropriate corrective action.

13. California Privacy Rights (CCPA / CPRA)

If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include, but may not be limited to:

The right to know what categories and specific pieces of personal information we have collected, used, disclosed, or sold about you
The right to request access to your personal information or request its deletion
The right to correct inaccurate personal information held by us
The right to opt out of the sale or sharing of your personal information with third parties
The right to non-discrimination for exercising any of your privacy rights under the CCPA or CPRA

CRM360 does not sell your personal information as defined under the CCPA or CPRA. To exercise your California privacy rights, you may contact us at hello@crm360services.com. We will take reasonable steps to verify your identity before processing your request and will respond in accordance with the timelines and procedures required by applicable California law.

14. Automated Decision-Making and Profiling

CRM360 does not engage in automated decision-making or profiling activities that produce legal effects or similarly significant effects concerning you. All decisions relating to the provision of our services, including client evaluations, project scoping, service recommendations, and account management, are reviewed and made by qualified human personnel. We do not use algorithms or automated systems to make decisions that would materially impact your rights, interests, or access to our services without meaningful human oversight.

15. Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time and at our sole discretion, without prior individual notice. Any changes to this Privacy Policy will be posted on this page, and the “Last Updated” date at the top of this document will be revised accordingly. The revised Privacy Policy will become effective 180 days from the date it is posted on the Service, unless otherwise stated.

Your continued access to or use of the Service after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. We strongly recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, our data processing practices, or your personal information, please do not hesitate to contact us using the information provided below: